Industry Threadworks provides individuals, brand owners, and businesses with an established infrastructure that supports apparel production, order fulfillment, and everything in between. Katy Riel is the production manager at Industry Threadworks and oversees the entire production department.
- Outgrowing existing task management tool
- Losing time due to errors and bugs in existing system
- Finding a reliable, scalable project management tool without too many constraints
- Implementing Rindle
- Task mirroring for added flexibility
- Automated workflow processes
- Saving 5 - 6 hours per week on project management
- Reduced error rate by 50%
Scaling beyond the task management tool
Katy has been a part of the Industry Threadworks team since its early days. And as Industry Threadworks grew, it became clear that they would outgrow their existing task management tool Wunderlist very fast.
We made it work for our company. However, as we grew, we noticed that there were a lot of errors in Wunderlist. We were using it beyond its intended purpose and because it's a free app, there's no maintenance or customer service or anything like that.
On top of that, the bugs in the tool were making it very difficult for her and the team to get their work done — sometimes costing them hours of re-work.
We were getting really bad glitches, where the program would swap titles of our jobs or delete attachments or change due dates. There were just so many glitches happening that it was causing a lot of errors in our billing department as well as on our production line.
Katy knew it was time for a change. The tool they were using wasn’t going to be able to scale with the team as they grew. After doing research on the best project management platforms, Katy discovered Rindle and was amazed at how flexible the platform was.
Mostly what I found through that research was that we were definitely looking for something project management, but project management with flexibility because we're not a standard start-to-finish-project-management kind of company. There's so many different internal offshoots and people that are touching each job, that I needed something that was a little bit more flexible.
A flexible, scalable approach to workflows
Katy’s entire team chose Rindle for its ease of use, but also its flexibility. It was important to Katy and her team that she find something that could help them manage their work without too many constraints.
The most important thing to me was visibility and organization. I wanted to be able to organize the information in a way that made sense for our business but still allowed it to be intuitive. I wanted a program that could grow with us, scale with us, and was flexible to our needs.
With the use of Mirrors, one of Rindle’s features, the platform adapted to the way Katy’s team wanted to work — not the other way around.
Rindle allowed us to have the capability to ‘mirror’ jobs to different boards so that everybody could have visibility where they wanted it, but it kept all of our information local to one area. That was a big, big selling point for us.
Rindle also gave Katy and her team the ability to automate steps in their processes and workflows and delegate tasks to other teams.
In Wunderlist, we used to have to track each job in a different list. There wasn't the capability to “mirror” tasks in Wunderlist, so our salespeople would have to enter the order in with us in production and then also put it on their commissions list. By utilizing the Automations in Rindle, now when an order comes through my department and I select who the salesperson is, it automatically mirrors the job on their commissions board. The sales team no longer has to do that.
Lastly, Rindle gives the entire company such visibility into existing jobs that Katy no longer has to answer dozens of questions about the job status from the rest of the team.
Before when we were using Wunderlist, if one of our sales staff had a question, they would have to come to me, pull me out of whatever I was doing so that I could look up the information for them and give them an answer. Now with Rindle and everybody having access, my salespeople can go in they know exactly where to look for their particular orders. They can get immediate status updates to give to their clients, which has probably taken five to six hours a week off of my plate. That allows me to do more of my actual job, so that's been wonderful.
Reducing production errors by 50%
Not only is Katy shaving 5 - 6 hours a week off of her own plate, but Rindle is saving the rest of the team an average of 3 - 4 hours a week.
Once we got Rindle fully rolled out and our whole department using it, it's taken our manual order entry time down 5 to 30 minutes depending on the type of production order we're doing. The Automations really saved us time there and that's per order, so in my department that saves us an average of three to four hours every week.
Rindle has also helped Industry Threadworks cut their error rates in half.
Rindle has helped us cut down on errors. We've been able to streamline our processes between all the different people touching it and having those Automations, those checks and balances, has reduced our error rate by at least 50 percent.